Refund and Returns Policy

At TOUCHE, we are committed to offering products that meet our standards of quality and style. If you are not fully satisfied with your purchase, we’re here to help.

Returns Eligibility

You may request a return if:

The item is unused, unworn, and in its original condition

All original packaging, tags, and any complimentary items (gifts) are included

The return request is made within 7 days of delivery

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

Used or worn products

Items without original packaging, tags, or missing complimentary items (gifts)

Products purchased on clearance or final sale

Refunds

Once your return is received and inspected:

You will be notified of the approval or rejection

If approved, your refund will be processed within 7 business days

Refunds will be issued to the original payment method

Shipping charges (if any) are non-refundable.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item:

Provide clear photos of the issue

We will arrange a replacement or full refund at no additional cost.

Exchanges

We currently do not offer direct exchanges.
If you wish to replace an item:

Return the original item (if eligible) and place a new order for the desired product

Order Cancellations

Orders can only be canceled before they are processed or shipped.
Once shipped, the order will fall under the return policy.

Sourcing Disclaimer

TOUCHE sources products from various brands and suppliers. While we carefully select each item, minor variations in packaging or branding may occur. This does not qualify as a defect.

Contact Us

For any questions regarding returns or refunds, please contact:
Email: contact@touche.ae
Response Time: Within 24–48 hours

We appreciate your trust in TOUCHE and strive to ensure a smooth and reliable shopping experience.