Privacy Policy
At TOUCHE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
1. Information We Collect
We may collect and process the following categories of personal data:
1.1 Personal Information
– Full name
– Email address
– Phone number
– Billing and shipping address
– Account login details (if applicable)
1.2 Transaction Information
– Order details
– Purchase history
– Payment confirmation data (processed via third-party providers)
1.3 Technical Data
– IP address
– Browser type and version
– Device type
– Website usage data and interaction patterns
2. Purpose of Data Processing
We process your personal data for the following purposes:
– To process and fulfill orders
– To provide customer support and respond to inquiries
– To manage user accounts (where applicable)
– To improve website performance and user experience
– To comply with legal and regulatory obligations
– To send marketing communications (only where consent has been provided)
3. Legal Basis for Processing
Where applicable, we process personal data based on:
– Contractual necessity (to fulfill orders)
– Legitimate business interests (service improvement, fraud prevention)
– Legal obligations
– User consent (for marketing communications)
4. Payment Processing
We do not store or process payment card details directly.
All payments are processed through secure third-party payment gateways. These providers are responsible for handling your payment information in accordance with their own privacy and security policies.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
– Enable core website functionality
– Enhance user experience
– Analyze website traffic and usage
You may manage or disable cookies through your browser settings; however, this may affect certain functionalities of the website.
6. Disclosure of Information
We do not sell or rent your personal data.
We may disclose your information to trusted third parties where necessary, including:
– Payment service providers
– Logistics and delivery partners
– Website hosting and analytics providers
All such parties are required to handle your data securely and in accordance with applicable data protection standards.
7. Data Retention
We retain personal data only for as long as necessary to:
– Fulfill the purposes outlined in this policy
– Comply with legal, accounting, or regulatory requirements
– Resolve disputes and enforce agreements
8. Data Security
We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your data, no system can guarantee absolute security.
9. Your Rights
Subject to applicable laws, you may have the right to:
– Request access to your personal data
– Request correction of inaccurate or incomplete data
– Request deletion of your personal data
– Object to or restrict certain processing activities
To exercise these rights, please contact us.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of such external sites.
11. Children’s Data
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.
12. Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time. Updates will be posted on this page.
13. Contact Information
For any inquiries regarding this Privacy Policy or your personal data, please contact:
Email: contact@touche.ae
Response Time: Within 24–48 hours
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.