Shipping Information

At TOUCHE, we are committed to providing fast, reliable, and transparent shipping services across the UAE. Please review our shipping policy carefully before placing your order.

1. Shipping Locations

We currently deliver within the United Arab Emirates (UAE).

For international shipping inquiries, please contact us.

2. Processing Time

Order Cut-Off Time: 4:00 PM (Dubai Time / GST)
Orders placed before 4:00 PM are processed on the same business day.
Orders placed after 4:00 PM will be processed on the next business day.
2.Handling Time
Minimum Handling Time: 1 Business Day
Maximum Handling Time: 2 Business Days

Our team prepares, verifies, and packs your order carefully before shipment.

3. Fulfillment Days

Orders are processed and fulfilled from:

Monday to Saturday
No order fulfillment on Sundays or public holidays.
Shipping & Transit Time

Once your order is shipped, delivery usually takes:

Minimum Transit Time: 1 Business Day
Maximum Transit Time: 3 Business Days
Estimated Total Delivery Time

The total estimated delivery time is:

2 to 5 Business Days

Please note that delivery times may vary slightly depending on your location, courier delays, weather conditions, or public holidays.

4. Shipping Charges

All shipping charges are calculated in AED (United Arab Emirates Dirham).

Free Shipping
We offer FREE shipping on all UAE orders with a total cart value of AED 100 or above.
Flat Rate Shipping
Orders below AED 100 are charged a flat shipping fee of AED 10.
Shipping Locations

Currently, we deliver within the United Arab Emirates (UAE).

5. Order Tracking

Once your order is shipped:

  • You will receive a confirmation email with tracking details
  • You can also track your order using our Track My Order page

6. Delivery Conditions

  • Please ensure your shipping address and contact details are correct
  • Customers must be available to receive the order
  • If delivery fails due to incorrect details, re-delivery charges may apply

7. Delays

While we strive to deliver on time, delays may occur due to:

  • Weather conditions
  • Courier delays
  • Public holidays

TOUCHE is not responsible for delays caused by third-party shipping providers, but we will assist in resolving any issues.

8. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery
  • Provide photos of the issue

We will investigate and resolve the matter as quickly as possible.

9. Cash on Delivery (If Applicable)

  • Please ensure the exact amount is available at the time of delivery
  • Repeated refusal of orders may result in account restrictions

10. Contact Us

If you have any questions regarding shipping, please contact us:

Email: contact@touche.ae
Response Time: 24–48 hours

We appreciate your trust in TOUCHE and aim to provide a smooth and reliable delivery experience.

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